Ep. 006 | The Cost of Delivering Growth: A Conversation with Uber's Global Lead of New Verticals, Jessie Young

The giant companies that redefined our day to day struggle with the same challenges small businesses do — just at a different scale.

Show notes

Curate Conversations | Episode 006

The Cost of Delivering Growth: A Conversation with Uber's Global Lead of New Verticals, Jessie Young

In Episode 006 of Curate Conversations, Pia interviews Jessie Young, who leads Global New Verticals at Uber, which means launching new products, categories and operations around the world.

With a background as a lawyer, management consultant and finance leader, she boasts a host of failed and flourishing start-up experience as both a founder and an advisor.

Our conversation centers around the cost of delivering growth: Jessie’s leadership lessons from launching and growing a global grocery online delivery business through COVID.

In this episode, we cover:

Putting the consumer at the center of the questions we're asking about growth
Untethered growth and making decisions based on the wrong metrics
How to entrench the loyalty of our consumers, and more

Her take is that we problematise our sometimes blind celebration of growth for growth's sake — so we spend this conversation unpacking the cost of growth.

We discuss the paradoxes and tradeoffs of growing a business, including when topline growth comes at bottom line cost, why peaks necessitate troughs, and how to balance risk and rigor.

Links mentioned in this episode: